BRAND POLICY

  • Please read the full check out process to ensure you are selecting the correct shipping method based on your carted items.

    For example,

    • Your order includes CANDLES only , mixed items of CANDLES and others items from storefront please select “CANDLES AND OTHERS shipping method”.

    • Your order includes ONLY car diffuser, select “ CAR DIFFUSER SHIPPING OPTION”

    • Your order includes POCKET POTIONS ONLY , select “ POCKET POTIONS “ METHOD

    • Your order includes multiple units from “core flame+ pocket potions, pocket potion + air product, sets and collections will result into a Candle + other SHIPPING OPTION

    Orders using the incorrect shipping process will result in cancellation and a $15.00 chargeback processing fee.

    All orders processed on our website is subject to complying with this process method.

  • We accept returns and exchanges within 30 days of purchase. Items must be unused in their original carton packaging – we do not accept returns of used items. However we do replace items on internal issues caused by wicking, etc.

    Select exploratory sets are final sale, found in collections. Limited Item sets are final sale. Custom units are final sale. all Caterogies are issued purchase warranty mention above.

  • In some circumstances, our customer support team may need to review your return request – please allow 1-2 business days to review. Once a return is dropped off and scanned by the shipping carrier, the return is processed – credit card refunds usually take 3-10 business days to appear on your statement.

  • To start a return or exchange in the United States, please email Serenitythebrandco@gmail.com.Provide order number, and name. If gifted this item is only valid for STORE CREDIT OR EXCHANGE. if there is a difference in pricing you are responsible to pay balance and new shipping cost.We're sorry you didn't love it.

  • If your order has been marked as delivered, but you haven't received it, please wait 3 business days before reaching out to Serenitythebrandco@gmail.com Carriers sometimes preemptively mark a package as delivered before they actually complete the delivery. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.

    if all steps above have been taken please contact for package handling form.

    we apologize for any shipping issues occurred.

FAQs MONTHLY SUBSCRIPTION BOX

  • Each month you'll receive a brand new candle scent exclusively for subscription y't Your plan will be month-to-month (unless you purchase a prepaid plan): you will be charged each month on your billing date for the next month's subscription box.

  • Your payment will automatically be processed and your subscription box will automatically be sent out to you! Once you've signed up, you are good to go.

  • $45 + applicable sales tax. You will be charged this amount on the date of your first subscription purchase every month.

  • Our subscription box candles are always our standard size 7.3 oz ,Wooden wick candle.

  • Unfortunately, at this time no codes or sales will be applied to this exclusive product.

  • The scents will be available for the duration of each month.

    ex: June’s scent will be available from May 1st to May 31st, July scent will be available from June 1st to June 30th, and so on. So be sure to order before the last day of the month if you want the scent for the following month.